Terms of Service

1. About us

GetPresenceOnline.com is a brand of MS Tech Labs LLP ("we", "us"), Rajasthan, India. We create, host, and manage websites for small businesses such as cafes, restaurants, gyms, salons, shops, and other owner-run businesses. By creating an account or paying, you agree to these terms.

2. Our service

We design and build a website for your business, using the details, photos, and content you give us.
Your website includes your business name, contact details (phone, email, address, map), opening hours, photos, services or menu, and social links.
The one-time setup fee includes your domain name, hosting, website design, revisions, and email support.
The monthly management fee covers hosting, maintenance, updates, security, and changes you request through your dashboard.
Customers can ask for a call back on our contact page, and we ring them.

3. Pricing and payment

The price for your region is shown on our website and at checkout. The amount shown at checkout is the amount you pay. Billing currency is based on the business country given at sign-up. Taxes may apply where required by law.
Pricing for customers in India is available only to businesses located in India. If the business country you give at sign-up is found to be different from the actual location of your business, we may ask for proof, charge the difference between the India and international price, or end the service.
For Paddle payments, Paddle acts as Merchant of Record and handles applicable taxes and receipts. Your card statement may show Paddle.
There are no extra charges for domain, hosting, or revisions within the scope described here. If you request something outside this scope (for example, a custom online store or custom software), we will tell you the price first and begin only after you agree.
Prices may change in the future. We will give at least 30 days' notice before any change to the monthly fee. The change will not affect the setup fee you have already paid.

4. Pages for people and companies

Anyone can build a personal page at getpresenceonline.com/@username, using a username they prove they own: they put their page link in that profile's bio on Instagram, YouTube, X or GitHub and we check it, or they connect their Instagram account by signing in to Instagram.
Connecting an Instagram account, a Facebook Page or a YouTube channel proves it is yours and lets us read its numbers. Only connect accounts you own or manage. You can disconnect at any time.
Connecting a YouTube channel uses YouTube API Services. By connecting one, you agree to be bound by the YouTube Terms of Service (https://www.youtube.com/t/terms).
A company (a startup, business, shop, school or non-profit) gets a company page at getpresenceonline.com/ followed by its domain, after proving it owns the domain (our badge on its website, or a D-U-N-S number we check). We may take down a page that breaks these rules.
Only add things that are true and that you have the right to share. Do not pretend to be someone else, and do not add anything misleading, illegal, hateful or adult.
Votes must come from real people voting freely. We may remove votes, ranks or pages that break these rules, and take down pages that are reported and break them.
A tick only means what it says: that the username or domain was proven to us. It is not a recommendation.
Numbers on a page (followers, growth, average views and likes, engagement) are read from each proven profile's public page once a day and shown as the network showed them. They can be late or wrong if a network changes or hides them; we do not promise they are exact.
Building a page is free; it stays paused (visitors see only its name) until it goes live. Going live is paid: Personal Pro ₹49 a month or ₹449 a year, Company Pro ₹99 a month or ₹999 a year, prices including any taxes. Each payment adds that time; nothing renews by itself. We email you before it ends, and the page stays live 15 more days after; then it pauses again, with everything kept.
A coupon may give a plan's time free. Each coupon works once per account, only on a proven page, and only until it runs out or its date passes. The plan's normal price applies after that time.
Featured: each day (India time) four personal and four company pages are shown on the front page and at the top of their lists, labelled Featured. They are won by bidding from a bidding balance: the four highest bids for a day win and pay what they bid, a bid must beat the lowest winning bid, bidding closes at 11 PM the night before (a late bid extends it by 5 minutes), and one page gets at most one place a day. A bid that is no longer in the top four is returned to the balance at once.
The bidding balance is money you add to bid with. It never expires, can be used only on Get Presence Online, and cannot be paid out or moved to another account.
Payments for pages, Featured days and the bidding balance are final, except where the law requires a refund or we charged you by mistake. Payments are taken by a payment provider in India.

5. Your account

You must give accurate information and keep the email account you sign in with safe: anyone who can read it can sign in.
You are responsible for everything done through your account.
You must be authorised to act for the business you register.

6. Your content and responsibilities

You are responsible for the text, photos, logos, and other content you give us. You confirm you have the right to use them.
Do not give us anything illegal, misleading, hateful, or that breaks someone else's rights.
We may refuse or remove content that breaks these rules.

7. Revisions and requests

Revisions are included. Customers can submit website changes through their dashboard or email us. For direct support, call the number shown in your account.
Dashboard changes show a visible status (Pending or Approved).
We aim to complete normal change requests within 2 to 3 business days. Larger changes may take longer, and we will tell you.

8. Ownership

You own your content, your business name, and your logo.
You own your website's content and domain. If you ask, we will transfer the domain and a full copy of your website content to you or to any provider you choose, at no charge from us.
We keep ownership of our tools, templates, and underlying technology.

9. Cancelling and moving away

You can stop the monthly service at any time, with no penalty.
If you want to move to another service, we will help with the transfer and cover our fees related to the transfer.
Details of refunds are in our Refund, Cancellation & Delivery Policy.

10. Our right to suspend or end service

We may suspend or end service if you break these terms, do not pay the monthly fee, or use the website for illegal purposes. We will give notice and a reasonable chance to fix the problem first, unless the situation is serious. If we end service, we will still give you your content and domain on request.

11. Availability

We work hard to keep your website online, but we cannot promise it will be available at all times. Short breaks may happen for maintenance or because of issues outside our control.

12. No guarantee of results

A website helps customers find and contact you, but we do not guarantee any particular number of visitors, customers, sales, or search rankings.

13. Limitation of liability

To the extent allowed by law, we are not liable for indirect or consequential losses, such as lost profit. Our total liability for any claim is limited to the amount you paid us in the 12 months before the claim.

14. Changes to these terms

We may update these terms. We will post the new version here with a new date, and tell you by email if the changes are important.

15. Governing law

These terms are governed by the laws of India. Any dispute will be handled by the courts of Rajasthan, India, after we have first tried to resolve it with you in good faith.

16. Contact

Write to us, or ask for a call back, through our contact page.