1. Who we are
MS Tech Labs LLP operates GetPresenceOnline.com. This policy explains what information we collect, why, and how we protect it.
2. What we collect
- Business details: business name, category, address, phone number, opening hours, description.
- Your details: first name, last name, position at the business, and email address. You sign in with a one-time code we email to you (kept for 10 minutes, then deleted) or with Google; we don't use passwords.
- Sign in with Google (optional): if you use “Continue with Google”, Google shares your name, email address and profile photo with us. We use them only to sign you in and set up your account. We never see your Google password, and you can remove our access at any time in your Google Account settings.
- Content you upload: logo, photos, menu or service details, social media links.
- Requests: website update messages and profile changes you submit through the dashboard.
- Contact page: your name, email, topic, subject and message, and any files you attach (kept in our file store for 14 days, then deleted automatically). If you ask for a call back, also your phone number, the time that suits you and your time zone; we use your number only to call you back.
- this website does not collect payment card or bank details.
- Technical data: browser type, device type, pages visited, and approximate location from your IP address.
3. Why we use it
We do not sell your personal information.
- To create your account and build, host, and manage your website.
- To manage service and billing information when applicable.
- To respond to requests and give support.
- To send important service messages (payment, website status, policy updates).
- To keep the service secure and prevent fraud.
- To improve our website and service.
4. Pricing and billing
The price for your region is shown on our website and at checkout. The amount shown at checkout is the amount you pay. Billing currency is based on the business country given at sign-up. Taxes may apply where required by law.
5. Information shown on your public website
The business details and content you ask us to publish (such as your phone number, email, and address) will be public on your website. Only include details you are happy to show publicly.
6. Your public page
If you make a page for yourself or your company, what you add to it (name, photo or logo, description, place, profiles and companies) is public and search engines can find it. You can hide your person page from our search and lists, change it, or ask us through our contact page to delete it.
7. Proving usernames and domains, and counting visits
To prove a username, we read that public profile (through a service provider that reads public pages, or the network's own public interface) and look for your page link; we also keep the follower count it shows, to display on your page. After that we read each proven profile's public numbers once a day (followers, posts, and the views, likes and comments of recent posts) and keep them, so the page can show growth over time; the owner decides whether growth, averages and engagement are shown. Instagram numbers come only from Business and Creator accounts, through Instagram's own public interface. To prove a domain, we read its public DNS records or its home page. For a company page, a service provider takes a picture of the top of its public home page, which we show as the page's banner; the owner can upload their own instead. We count visits to each page, without keeping who visited, so its owner can see how many people came.
8. Connected Instagram and Facebook accounts
If you tap Connect and sign in to Instagram (a Business or Creator account) or Facebook (a Page you manage), you allow us to read that account, never to post, message or change anything. We receive a key from Instagram or Facebook, which we store encrypted and use only to read: the account's username, name and follower count; your recent posts' like and comment counts; and its insights (accounts reached, views, profile or Page visits, interactions, website taps, new follows, and the countries its followers live in). We read them right after you connect and then once a day, keep one row of numbers per day, and show them on your page when you switch your numbers on.
We never sell this data, never use it for advertising, and never share it except with the hosting providers that run our service. Disconnect on your page settings (getpresenceonline.com/account) to delete the key at once. You can also remove Get Presence Online in Instagram (Settings, then Apps and websites) or Facebook (Settings, then Business integrations): we then delete the key. To delete the numbers as well, ask for your data to be deleted there: we delete them at once and Instagram or Facebook shows you a confirmation code you can check with us. You can also write to us through our contact page.
9. Connected GitHub, Pinterest, Bluesky and Mastodon accounts
If you tap Connect next to GitHub, Pinterest, Bluesky or Mastodon, you sign in there and allow us to read your account, never to post or change anything. GitHub: your username, name, followers and public repositories, the stars on them and your contributions in the last year; for a company page, the GitHub organisation you run (we ask only to see which organisations you belong to). Pinterest: your username, name, followers, Pins and, for business accounts, the last 30 days' impressions, saves, outbound clicks and engagement. Bluesky and Mastodon: we only confirm the account is yours (you type your handle or server first, then sign in there) and then read its public followers and posts.
We keep a key only where numbers need it (GitHub, Pinterest), encrypted, and use it only to read once a day. For Bluesky and Mastodon we keep no key. Disconnect on your page settings (getpresenceonline.com/account) deletes the key and those numbers at once; you can also remove Get Presence Online in that service's settings.
10. Connected YouTube channels
If you tap Connect next to YouTube, you sign in with Google and allow us read-only access to your YouTube channel (Google's "View your YouTube account" and "View YouTube Analytics reports for your YouTube content" permissions). We read your channel's name, address and subscriber count, the views, likes and comments of your recent videos, and from YouTube Analytics the last 28 days' views, watch time, subscribers gained and lost, likes, comments and shares, and the countries the views come from. We read them right after you connect and then once a day, and show them on your page when you switch your numbers on. We never upload, change or delete anything on YouTube.
We use YouTube API Services. By connecting your channel you agree to the YouTube Terms of Service (https://www.youtube.com/t/terms), and Google's Privacy Policy (https://policies.google.com/privacy) applies to what Google does with your data.
Get Presence Online's use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy (https://developers.google.com/terms/api-services-user-data-policy), including the Limited Use requirements. We don't sell this data, use it for advertising, or let people read it, except the numbers you choose to show on your page.
Who we share Google user data with: nobody, except (1) the hosting and database providers that run our servers, which store it for us only on our instructions and under confidentiality obligations; (2) the public, but only the YouTube numbers you choose to show on your own page; and (3) authorities, only when the law requires it. We never sell, rent or transfer Google user data to anyone else, never use it for advertising, and never use it to train AI or machine-learning models. People at our company read it only when you ask us for help, to keep the service secure, or when the law requires it.
How we protect Google user data: it always travels encrypted (HTTPS/TLS). The access key Google gives us is sealed with AES-256-GCM encryption before it is stored, never reaches your browser, and is used only by our servers for the daily read. Your YouTube numbers are kept in a private database that cannot be reached from the internet, on servers that only our administrators can open with security keys, and backups are kept in encrypted private storage. We ask only for read-only permissions, so the key cannot change anything on your channel.
Tap Disconnect on your page settings (getpresenceonline.com/account) and we give the access back to Google and delete the key and the YouTube Analytics numbers at once. You can also remove our access at any time in your Google account (https://myaccount.google.com/permissions); we then delete the key on our next daily read.
11. Who we share it with
Only with service providers who help us run the service, under confidentiality obligations: hosting and database providers, email and analytics tools, a payment provider (India) for page plans and the bidding balance (it handles your card or UPI details; we keep only the payment ID, amount and date), and a phone provider (USA) that carries our call-back calls. We may also share information if required by law or to protect our rights.
12. Cookies
We use essential cookies to keep you logged in and secure. We also use Google Analytics cookies (named _ga) to count visits and see which pages and links bring visitors. Google keeps that data for 14 months and never receives your name, email or payment details, and your account area is not tracked. Visitors in the EU, EEA, UK and Switzerland are asked first, and nothing is set unless they allow it. Anyone can change their choice below.
13. How long we keep it
We keep your information while your account is active and for as long as needed for legal, tax, and accounting purposes. After you leave, we delete or anonymise your personal data on request, except what the law requires us to keep.
14. Security
We use encryption in transit, secure hosting, access controls, and role-based permissions so customers can only see their own data. No system is completely secure, but we work to protect your information.
15. Your rights
You can ask to see, correct, download, or delete your personal data, or withdraw your consent, by writing to us through our contact page. We will reply within 30 days.
16. Children
Our service is for business owners and is not meant for children under 18.
17. International use
Our service can be used from different countries. By using it, you agree your information may be processed in countries where our service providers operate.
18. Changes to this policy
We will post updates here with a new date and tell you by email if the changes are important.
19. Contact
Write to us, or ask for a call back, through our contact page.