1. Delivery (no physical shipping)
- Get Presence Online provides a digital service. No physical goods are shipped.
- After you pay the setup fee and send us your business details, photos, and content, we build your website and share the first version within 7 business days.
- You will see your website progress in your dashboard, from designing through final touches to live.
- Your website is delivered as a live link, and you will be notified by email.
- If you delay in sending the required details, the delivery time starts only after we receive them.
2. Pricing and billing
The price for your region is shown on our website and at checkout. The amount shown at checkout is the amount you pay. Billing currency is based on the business country given at sign-up. Taxes may apply where required by law.
For Paddle payments, Paddle acts as Merchant of Record and handles applicable taxes and receipts. Your card statement may show Paddle.
3. Refund of the setup fee
- Before we start work: full refund if you ask before we begin building your website. We begin building when you have sent your details and we have started your design.
- If we are late: if we have not shared your first version within 7 business days of receiving all your required details, you can ask for a full refund.
- After work has started: if you cancel after we have started building, the refund is a partial refund, depending on the work done, decided fairly and explained to you in writing.
- After your website is delivered: the setup fee is not refundable because the work is complete. We will still fix any issues and make revisions as promised.
- If there is a payment error or a duplicate charge, we will refund the extra amount in full.
4. Monthly management fee
- You can request cancellation from your dashboard or through our contact page. There is no cancellation fee and no minimum period.
- Cancellation takes effect at the end of your current paid month. You can keep using the service until then.
- We do not refund a month that has already been paid and used, unless we failed to provide the service.
- If we charged you after you cancelled, we will refund that charge in full.
5. Page plans, Featured days and the bidding balance
- Personal Pro and Company Pro make a page live for the time paid (a month or a year). Delivery is at once: the page goes live as soon as the payment is confirmed.
- Nothing renews by itself, so there is nothing to cancel: when the paid time ends (plus 15 grace days) the page pauses, with everything kept.
- These payments, Featured days won and money added to the bidding balance are final and not refunded, except where the law requires it, or if we charged you twice or by mistake (then we refund the extra in full).
- A Featured day we fail to show (our site was down) moves to the next free day.
6. How to ask for a refund or cancel
- Write to us through our contact page or raise a request in your dashboard, with your business name and the email on your account.
- We will confirm within 2 business days.
7. How refunds are paid
- Approved refunds are sent to your original payment method.
- Refunds usually reach you within 5 to 7 business days after approval. Your bank may take a little longer.
8. Moving to another service
If you want to move away, we will help you transfer your domain and website content, and we cover our fees related to the transfer. You keep ownership of your content and domain.
9. Revisions and support
Revisions and support are included in your setup fee and monthly plan. Customers can call the support number shown inside their account directly; calls are not submitted as tracked requests.
10. Contact
Write to us, or ask for a call back, through our contact page.